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Therap for Individuals and Families
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Get to know Therap
Get Started with Document
Access your Dashboard
How to search in Therap
Learn about your To-Do List
How to create Reports
Therap for Individuals and Families
Take Courses in Training Academy
Search for all support materials |
Detailed searches get better results, indicate state name for state specific results
Faq : FAQs
Faq : FAQs
Frequently Asked Questions
This is a list of our most frequently asked questions.
Error Message: Sorry you do not have sufficient privilege to access this page
I cannot find any replies to the questions I sent to Therap Customer Support
I cannot find the “To Do” tab
I want to know how to exchange messages with my coworkers.
I have lost the data I entered after I hit the ‘Backspace’ key on my keyboard and was returned to my previous page of the browser.
Versions of Android that is compatible with the MAR, Password Reset and ISP applications.
Want to know the devices where Therap App is compatible
I need to know what I should do if I am having speed issues with Therap.
I want to create a self-enroll account.
I used the wrong individual’s name in a form and want to correct it.
I want to access existing forms of an Individual who is deceased or discharged from the agency
I want to add a photo or image.
I want to know the reason why my staff does not have access to a module.
I want to create new forms of an Individual who is deceased or discharged from the agency
I want to download Therap Services.
I want to find out who the Super Admin is at my agency.
I want to know about the email field in feedback form.
I want to know the reason while searching for plans or reports, several of them seem to be missing.
I want to know reason behind the "Create New User" screen showing up when I login.
I want to know the difference between ‘Cancel’ and ‘Back’ action buttons.
I want to know the order in which tables are sorted.
I want to know the reason for receiving an Application Error at times when I use the bookmark to login.
A report is submitted for approval
How to Disable Compatibility Mode in Internet Explorer
I am unable to print PDF files.
I want to know what happens to the data that is being entered if there is more than one person working on the same form or record at the same time.
I want to view information of one specific program
I want to know what I should do if I forget my Therap User Name.
I want to know when I can use a ‘Feedback’ link.
I want to know whether the Therap system supports any other language and want to know how to change it
I want to enable java-script in IE.
Removing saved passwords from browsers
I want to access previous records of an Individual who has been shifted from one program to another within our agency.
Tips on PC maintenance
A list of the modules for which the filename will appear when exporting to Excel
A message stating that “the session has expired” is shown when I try to login
Forms of Therap Applications modules referring to Shared Contacts
Acceptable file formats in Therap
How can I save Therap as a desktop icon?
Additional hardware with Therap
Browser compatibility for Therap Applications
Clear web browser cache of popular browsers
I want to change my login name.
Explanation of the terms Oversight Agency and Linked Provider.
I want to change my reviewer’s comment before I approve it.
I am having trouble scanning files into the Therap system and want to resolve it
I am concerned about getting virus while using the Therap System. Please advise.
I want to delete cookies, temporary Internet files, or clear cache in Internet Explorer
I want to edit my reports after submission for approval.
I want to enable cookies in Mac OS X (Safari or Firefox).
I want to enable cookies.
I want to enable java-script in Netscape.
Clear the browser cache for the default browser in Android
I want to enable LiveLOOK on my computer.
Convert text to time in Excel
I want to enter 11-59 as the time (beginning or ending).
I want to find reports from multiple programs at a time
I want to find where an error occurred in a form
I want to handle pop-ups.
I want to hide a Custom Form after it is ‘Discontinued’.
I want to know about Offline Forms and where I can get them
I want to know about the image type that is supported for attaching photos to a form.
I want to know about the Personal Finance application.
I want to know about Therap Training Games and the procedure to use them.
I want to know about Training Checklist and from where I can get it.
I want to know how to encrypt a file using Winzip
I want to know if anyone else other than the reporter or originator submit a form for approval.
I want to know if hand held devices work with Therap.
I am unable to find the test reports that are being written and want to find them.
I am trying to work on Therap Applications using Mozilla Firefox but it shows an error message and am facing the same error on other web browsers (eg. Safari, Chrome, Opera etc).
I want to know more about Therap Application Suite
I want to know the procedure to add more diagnoses.
I want to know the reason behind getting ‘The record you are trying to access has been updated (modified or deleted) by another user, and is thus unavailable now’ while saving or updating a record.
I want to know the reason behind having problems viewing recorded Webinars.
I want to know the reason behind having some reports in read only format.
I want to know the reason behind the quotation marks appearing as upside down question marks on T-Logs, SComms or ISPs
I want to know the reason behind why everything disappeared when I was in the TEST mode last week and when I went back in the test mode today there were a few items but not the others
I want to know the reason for not seeing the Select Program page.
I want to know the reason "Hispanic or Latino" is not included as an option under the ‘Race’ field in ‘My Profile’.
I want to know the reason I have to click on the ‘Mark Read’ button in SComm and T-Log.
I want to know the reason the search results return different headings randomly.
I want to know the reason the site is so slow.
I want to know the reason why I cannot view the full FAQ reply.
I want to know the reason why only Search link works on Dashboard and other links are inactive.
I want to know when does a password expire.
I want to know where the approved report went.
I want to know whether data entered into an ISP program can be saved as a separate program with new form IDs.
I want to know whether my roles are same in my programs or for all the Individuals I serve
I want to know why a user is unable to edit all reports.
I want to know why the Program name includes the site name on lists.
I want to make changes to attached documents to a module.
I want to make sure how the data that is entered is protected from any loss or corruption.
I want to prevent margins from getting cut off when I print reports in Excel.
I want to print out reports in a magnified format.
I want to reduce the size of a photo to match the required size on the forms (T-Log, GER, SComm, etc).
I want to remove spyware from my PC.
I want to save in draft.
I want to set the session expiration time
I want to spell check my reports.
I want to unselect a selection in the Search page.
I want to use Therap for Incident Reporting (IR)
I want to view all the Shared Contacts in the system and export them to an Excel file
I want to work with times in Excel.
I’m a Therap user and I forgot my login information
If my PC is infected by a virus
List of some abbreviations.
New features of the rich-text editor
Printed PDF report shows garbled text
Reason behind session expiration
Steps to be carried out if an issue contains PHI
The agency wants to modify the Password Policy
The app for Apple devices asks me for my password and when I try to download it, it does not work.
The CDS link is not working
The functionality of ‘Save’ button different from ‘Submit’ button in the forms.
The letter p appears in the bottom right corner of the text editor
The meaning of PDF
The meaning of Program ID.
The program name is not showing in the list of program names for any forms where I type in the Individual’s name.
The roles you need to have to see the archived data.
The things I should do if I forget my Therap password.
Therap Applications is running slow or getting Request Timed Out
Therap keeps sending me emails and other messages.
Tips on sending feedback
Unable to login using my portable device (tablets, smartphones)
Version of Java required for Therap Applications
Want to know what ‘External System Login ID’ refers to.
When an employee title changes in Therap
When I try to access CDS lessons it shows an error
How do I prevent the reuse of a certain number of the most recently used passwords?
How to assign a new Caseload to users?
Can I delete a site?
How do I change a user’s last name in the user’s existing account?
How to change an Administrator’s Title?
Deactivate, lock or delete a user
How to deactivate an individual?
How to enroll an individual in multiple programs?
How to upload my agency logo in Therap?
How to search users by Super Roles?
Steps to configure password constraints
Why deactivating or deleting a user removed their super roles and caseloads
Steps to remove a user.
Who can reset a user’s password?
How to activate new users who have created their own accounts?
Can I delete a program?
I want the name of a program not appear on a list
Adding or removing an individual from a program
Allowing users to create T-Logs without an individual
I want to completely remove an Individual out of the system.
I added a new site and also associated a program with but it does not show up under my regular login and shows up in my Admin login only.
How to delete a Caseload?
I want to delete a shared contact.
Can I edit or delete a Signup Agreement?
Can I delete a Program where Individuals are enrolled in?
Explanation for the ‘Disable Password Policy check this time’ option.
I am unable to unassign old privileges.
I am creating a new Program of type that is not listed in the system.
Is there a limit to the number of Splash Pages that can be uploaded by an Administrator?
I want to reset a user’s password
I’m a Therap Administrator and I forgot my login information.
If the Jurisdiction to a site is not listed
If users want to access the management summaries
List of activities that get logged on activity tracking.
My new Title is appearing on the forms that I had created earlier and want to prevent this from happening
How to change my title in Therap?
Shifting an Individual from one program to another
Steps to activate users.
The dropdown in ‘User List’ page no longer has Status as a choice and I am looking for it.
The page to create a new user is shown on logging in.
The Privilege Browser takes too long to load.
What is the use of a Self Enroll account?
Want to add an Individual
Want to create staff reports
Want to quickly learn about user roles and assign them to staff members easily.
Want to search users
Can an Administrator assign a regular user the role to Reset Passwords?
I have forgotten my password, how do I retrieve it?
My user account got locked, how do I unlock it?
I cannot view my password when typing.
I want to know if something is wrong because my login name changed.
I want to know the reason I have to enter my new password twice.
I keep getting logged out when I am trying to enter data from a self enroll account.
Why do my passwords expire at regular intervals?
I am unable to login to the system.
How do I change my password?
I want to know the reason I got the message ‘User account is not active’ while logging into the Therap system.
Can I change my Login name?
I want to login to Beta site
I cannot change my password. It says ‘Invalid’ why?
Why do I get an error when I try to search in Activity Tracking for more than a month?
I have entered all the required fields in Medication History form, I still get error.
I have not saved any data on MAR Configuration form but it says changes will not be saved.
On MAR Bulk data option why does it say data is already saved?
I have selected abuse type it still gives an error.
In Staff Scheduling, I am unable to add a Master Program Schedule.
Is it possible to delete Shared Contact?
The system is not allowing me to add more than one service on the Service Authorization.
What does 'cannot be later than current date and time' mean?
What does 'Record Not Found' mean?
What does action not completed successfully mean?
What does connection closed mean?
What does ‘End Date cannot be earlier than Begin Date’ mean?
What does record already modified mean?
What does the Transaction failed message mean?
What does ‘User initials already exists’ mean?
I get an error message when I click on the ‘Add Service’ button on Service Authorization form.
What is Illegal Operation?
Why am I being unable to delete trainees?
Why am I not able to add SSN?
Why am I not able to generate pay period calculation?
Why am I not able to link ISP Program to Service Authorization?
Why am I not being able to add supporting document to Service form?
Why am I not being able to approve Medication Error type event?
Why am I not being able to search for T-Logs for more than 3 months?
Why am I not being able to select Medication Type in MAR Bulk Data entry option?
Why do I get a ‘Required’ error message beside some fields?
Why do I need to select ‘Body Part’ to add an injury?
Why do I receive a trainee not found error?
Why do they ask me to select recipient in SComm, when I had already selected recipient?
Why does it say archive data unavailable?
Why does it say I do not have sufficient privilege?
Why does it say login name exists?
Why does it say not to bookmark the URL?
Why does it say that password does not match?
Why does it say that my session is going to expire?
Why does it say that the Individual is allergic to a tablet?
Why does it say that the Time is Invalid?
Why does it say to include output column when generating summary report?
Why does the system ask me to acknowledge ISP Program for entering ISP Data?
Can I submit a Service Authorization without adding Funding source?
I am not being able to delete messages from SComm. Why do I receive a message box?
I am not able to add a Consultation form. Why?
I am being unable to import training records. Why?
I am being unable to enter physician information. Why?
Why am I being asked to change the Method of Data Collection from ISP Data?
Why can’t I select the Incident Report as an ‘Internal Report’?
Replying to an unread SComm message will mark the message as ‘Read’
I want to add a signature at the bottom of my outgoing SComm messages
I want to add an attachment when composing an SComm message
I want to know if it is possible to transfer SComm messages from one account to another
I want to know the reason behind the recipient list varying from message to another.
I want to know the reason I am receiving attachments in SComm messages that I do not have authorization to view.
I want to know the reason I am unable to see everyone I’m supposed to see in my ‘Recipient List’ while creating an SComm.
I want to know when I remove or delete a message from my Inbox if it is removed permanently
I want to know whether it’s possible to delete or remove a user’s name from a custom user group.
I want to use the ‘Out of Office Reply’ feature in SComm
Individual Care SComm messages regarding an Individual cannot be sent
I cannot see all the programs in my agency in the list of programs
People are sending me Secure Communication (SComm) messages but I seem to not receive them.
SComm Search Function
The ‘Compose’ page appears to be distorted. The boxes are overlapped and the cursor is landing in odd places.
Three types of Custom User Groups explained
Unable to find Linked Provider Users while composing SComm messages.
Want to know whether Therap Customer Support can send a message to any user via SComm
Assigning the ‘Multi Provider SComm’ Role to a user.
How to Enable the Limited SComm Option
How to Turn on SComm for Families and DDS Case Managers
I am unable to send SComm messages as my recipients’ list is blank
I am unable to find the list of Provider Administrators while composing SComm messages
A user is showing up as a recipient when a program is selected that he or she does not have access to
The MS-Word attachment opens to show me what looks like code
I want to attach a seizure report to an SComm
I am unable to open an attached file and it asks me to convert the file
I want to know if it is possible to send Health Tracking forms via SComm
I want to know the reason why I get a warning message of session expiration even when I am composing an SComm message.
I want to know what happens when a user is assigned the ‘Limited SComm’ role
I want to know whether I have to scroll down to the end of the list following the alphabetical order while selecting recipients’ name in SComm
I want to read attachments in SComm
I want to retrieve a message in my SComm which I accidentally deleted
I want to save a message in SComm
I want to share a message with my colleagues in a secure way.
My list of sent Secure Communication Messages is getting long and want to know if I will be able to delete these items.
Sending a message to a user at another provider
The name of the staff who has full SComm status does not show up in the Assignable User list as someone who would have access to a ‘Limited’ user group.
Want to know if the sender gets notified when I press the ‘I have read this message’ button
My T-logs are listed from newest entered to the oldest, I would like to know if I can change this so that when I read my logs it makes more sense and is easy to click the ‘Mark as Read and Go to Next’ button and read them in order.
I checked the read status in my T-Log and it says that I have not read the T-Log, although it is marked as read.
I created a T-Log for an Individual but when I searched for it, it did not display in search results.
I did not create this T-Log entry but the system has attributed it to me.
I realized that there is a character limit in T-Log entries and want to know what to do if we have a lengthy T-Log entry.
I want to add a follow-up on a T-log not created by me.
I want to print out an individual’s log on a monthly basis.
It appears that when I want to make an entry into the calendar my time zone is correct, but when I want to make a new T-Log entry the time zone is different.
Steps to create T-Log Without an Individual
Create T-Log without an Individual
Users who can view the T-Log without an Individual
The reason behind some unread T-Logs not appearing in my Dashboard count.
The reasons behind my not finding my T-Log (shift note) entries or T-Logs that I wrote
I cannot see ‘None’ as a selection anymore when creating T-Log entries.
The role I need to add a follow-up to a T-Log entry.
The text are not staying within the Excel cell when I export the T-Logs to Excel
To create a T-log without assigning an Individual
I am unable to locate all of my T-Logs when I search them by Program name only.
I am unable to update T-Logs although I have the T-Log Update role
I want to delete a submitted T-log
I want to export T-Logs to Excel.
I want to highlight something we write in the T-logs.
Want to I print T-Logs for several Individuals at once.
I want to know a way to list T-Logs in order of creation rather than only the most recent ones.
Want to know if there is a ‘Save’ option for T-Logs.
Want to know the reasons behind why my T-Logs get printed out without appropriate margins and if we can print linked (follow-up) T-Logs together.
I want to search for T-Log entries created on a particular date.
I want to search for T-Logs without Individuals.
Want to select a number of T-Log entries and either delete them or mark them as read without going through each and every one of them.
I want to share the T-Logs that I created with other employees in my agency.
I want to view T-Logs without having each T-Log shown as a count on my Dashboard.
Definition of T-Logs.
Difficulties while searching for or updating T-Logs older than a month.
I want to attach files with a T-Log.
I am receiving T-Log entries from programs I do not have roles for
I was working on a T-log and wanted to save it and finish it later but I did not find the Save option.
Remove T-Log attachments
I want to edit T-Log entries that have been submitted.
Want to get ID Notes, Shift notes, or Progress Notes in the system.
Want to know a simpler way to view ‘Inter Program’ T-Logs.
Want to know where to enter ID Notes, Shift notes, or Progress Notes.
I want to record an event in the T-Log that occurred in the previous month.
I want to select a number of T-Log entries and mark them as ‘read’, without having to go through each of them.
Want to set number of days for a T-log to expire.
I want to sort T-Logs in the order in which they were created.
Want to view multiple T-Logs at once.
Reset’ link beside a picture attachment.
Purpose of Individual Data form
I can not find IDF update History!
Set an Individual as ‘Inactive’ in the system
The option to create new Shared Contacts for an Individual is unavailable.
Discharging an Individual from the system.
Admission Date and Enrollment Date on Individual Data
Adding allergies that affect an Individual.
Adding an Individual or importing using the Excel spreadsheet generates an Application Error.
Adding phone numbers and addresses for contacts.
Archived IDF in the IDF’s Update History contains previously held data.
Attaching a photo to an Individual Data form.
Cannot update Individual Data although having ‘Individual’ role.
Change the name of an Individual without having to create a new Individual Data.
Changing the Provider Contacts in an EDF.
Create Individual Data forms without the admission dates for Individuals.
Enter a psychologist in the system so that it is available in the Shared Contact list.
Information on the Individual Data updated but the update is not crossing over to the Emergency Data Form.
Listing an Individual as a Guardian of Self .
Need to correct the spelling of the name of an Individual.
Roles for the IPOP module and the access privileges granted to the user assigned the role.
Steps to change the primary and secondary contacts
The diagnoses list is not complete.
The information on the CT EDF.
Required Fields For An Individual Data Form.
To add or discharge an Individual from a Program.
To find or edit Individual Data an Administrator.
Unique fields in an Individual Data
Updating an Individual`s information on Therap (or any other basic info).
Use of the ‘Contact’ section of IDF.
Wanted to update the Emergency Data Form but could not edit the data.
Filing a form or report for an Individual even though the Individual Data has not been completed.
I entered a whole bunch of Medication Histories but they’re not showing up on consultation forms, the MAR, etc.
I want to access the old appointment reports.
I want to add a range for the dose amount (eg. 5-500mg) for a medication.
I want to view all current medications.
Steps to add medication in the Medication History section of the Health Tracking module
The ‘MAR Due/Overdue Medications’ report is not showing all the due and overdue medications.
The definition of a Home Medication.
The reference of Update History link in a Medication History Form.
Want to access Consultation Forms.
I want to enter information in the ‘Prescriber’ field of the Medication History form.
Deleting a scheduled row for an already submitted Medication History.
Explanation of the Dose, Total Count, Frequency and Total Dose fields in a Medication History Form
A staff working at different shifts wants to know the health records that have already been entered
A user will view an appointment form saved by another user.
I want to add followup appointments.
Appointment results are not showing in the Health Care Report
At section 2 of appointments page I cannot enter in a doctor’s name
I want to delete an appointment follow-up entry that is later cancelled, in the submit category of the health tracking section.
Deleting unwanted columns in HT Appointment Search
I want to know if we enter the menses each day or only on the beginning and ending dates.
I want to restrict medication changes to those who have super roles.
Searching and Printing an Appointments Consultation form
Searching for deleted Medication Histories or deleted Health Tracking (HT) forms.
Some names are missing from the Individual dropdown in Menses form.
Steps to submit health tracking records.
Steps to view all recent entries
The meaning of Day Without Menses field.
The reference of DATE fields when searching for Health Tracking forms (Appointment, Medication History, among others).
Want to delete health tracking forms
Want to update or edit a Health Care Report.
When I enter a new Health Tracking form, whether other users are notified by an unread count (similar to GERs, T-Logs etc.) on their Dashboard.
Height and Weight graph not displaying all the inserted data
Medication Administration Records
How do I setup/access the Pharmacy Interface at my agency?
How will the multiple schedules added in the Medication History show on the MAR?
How will users know that a Pharmacy Message is Pending Acknowledgement?
I am unable to look up drugs after entering data in both ‘Drug Code’ and ‘Drug Name’ fields.
I cannot locate the ‘Dose’ and ‘Total Dose’ fields on the Medication History form.
I cannot locate the ‘Frequency’ field on the Medication History form.
I cannot locate the ‘Total Count’ field on the Medication History form.
I get an error stating that an ‘Interval Type’ was not selected when I try to add a schedule on the Medication History form.
What do I do if I map/link an individual incorrectly?
What is the purpose of the ‘Compound Drug Components’ subsection on the Medication History form?
What is the purpose of the ‘Give Amount/Quantity’ field on the Medication History form?
What is the purpose of the ‘Instruction’ box when adding schedules for medications on the Medication History form?
What is the purpose of the ‘Strength’ field on the Medication History form?
What roles do I need to access a Pharmacy Message?
Will I be able to make changes to a Medication History form that I generate/create from a Pharmacy Message?
Will the information in the ‘Total Dose’, ‘Dose’, and ‘Total Count’ field entered on medication history forms show up correctly on the MAR after the release?
I have not saved any Quick data on MAR Data form but it says changes will not be saved.
I want to know what should I do when the MAR gets locked.
If a medication is ended or discontinued during a month, how does that appear on the MAR?
The MAR is missing for an Individual, it was there a few days ago.
What roles do I need in order to use the MAR forms?
Why am I not being able to update a Medication History form after submitting it?
Why do I not see a medication in the MAR that is available in the Medication History?
Why not simply rewrite the details of a medication in the Medication History form if the prescription has changed?
Where does the MAR module get the ‘Schedule’ and ‘Frequency’ information from?
How can I delete an entry after a MAR has been saved?
How can I delete an existing entry in MAR?
How can I identify the date of last update for a drug in the First DataBank?
How can I set up the system so that I am notified when a MAR is locked?
How do I access the First DataBank information on a medication while viewing the MAR?
How do I add more than one medication at a time for the same individual?
Deleting and Copying an Approved Medication History form
A medication does not have an ‘End Date’ specified. For which months will this medication be shown in an MAR?
Tracking Medication Counts
What does it mean when a MAR is ‘Locked’?
General Event Reports
T-note no longer appears after GER has been approved
I get an error message when I go to approve a GER having witness reports.
I can`t print report in PDF once it is approved.
I have an incorrect event date on a GER and want to change it.
I have both reviewer and approver roles and want to only review a particular form.
I return a GER to staff for correction and want to be notified when the correction has been completed.
I submitted a GER and it showed up with a ‘Returned’ status.
I used the wrong Individual’s name while creating a GER and want to remove it.
I want to approve the witness reports from General Event Report (GER).
I want to avoid situations when I fill up a form but was away for a while and when I returned I had timed out and the form I was working on was lost.
I want to choose a different title while giving Review or Followup comments in CT state specific GERs.
I want to delete a GER.
I want to edit GER reports once I have approved them.
I want to count occurrences of each event type.
I want to know if there is a way to generate a List of Reports without showing names.
I want to know the procedure of getting a Management Summary or Event Summary for just one Individual.
I want to know the procedure of getting an Event Summary report that includes both type and detail by program.
I want to know the reason behind some GER links appearing inactive in the Detail view of Event Summaries.
I want to know the reason why I do not always see the ‘List by Type’ button in Event Summaries.
I want to use Event Summaries for GERs.
Want to know if the Witness Reports and GERs related.
I want to know the reason for not being able to view the GER from the GER Reference link in the Witness Report.
I want to enter data for ‘Person or Entity Notified’.
I want to include comments for the submitter when returning a General Event Report.
I want to print an approved General Event Report (GER).
I want to print an approved GER with witness report.
I want to put phone number for the witnesses in the Arizona state form.
I want to report an event if I am unable to find it in the Event Type drop down list.
I want to resubmit returned GERs.
I want to select a witness in GER.
When I click on the PDF icon, I cannot open the file. It says ‘The PDF for this GER is corrupted’.
A submitted GER showing up in return status.
Getting an error message that event is not added when I click on Add Notification Info button in the GER form.
I want to know which approved reports a user has reviewed.
As an Administrator at my agency I want to limit the types of events that users can see in a GER.
Difference between the Type of incident Primary selections and Type of incident Secondary in the Montana Specific Incident Report GER.
I am unable to review a previously submitted report in the GER section and want to review this for any follow-up.
I am unable to find any results based on my search for GER.
I am sent an incident report which was previously reviewed and approved by me.
The event location for GER does not show on the report even when I click on the checkbox that says ‘same as program address’.
The GER counts on my Oversight Agency Dashboard are not being shown.
The meaning of severity level in medication error and how to measure the severity level in medication error.
The meaning when the GER status is in ‘In Prep’.
The name of the person who is responsible for medication error.
The users who appear in the recipient list when sending a GER via SComm.
The validations associated with the Critical Incident check box in the CT State forms.
Users who are able to see the name of the person under the 'Person Responsible' section in a GER.
Want to add GER Follow Up role.
Want to know whether any ‘Medication Error Type’ in a GER are the ‘Medication As Ordered’ or ‘Medication As Given’ sections required.
Want to know whether I have access to a GER once it is submitted.
Whether additional privilege to access those GERs are given once the 'Enable GER Abuse-Neglect' flag is enabled for staff members.
While reviewing a GER I want to see who is responsible for a med error.
Time Tracking Template options limit
I can only add new options to a Time Tracking Template
I want to delete a template but can only discontinue it
Limits on the Time Tracking data recorded for an Individual
Location of the Time Tracking module in my Dashboard
Method of the averages calculation explained
Need to edit the colors for the different options on the Time Tracking Template
To view the Time Tracking Records of an Individual
Unable to locate Individual when linking Individuals to Time Tracking Templates
Training Management System
A Training Instructor needs to be notified that they have been assigned a session to teach.
I want to assign users to a Training Supervisor.
I want to certify staff members.
I want to change the number of Trainees in a Session.
I want to get a trainee sign-up list of a class.
I want to view reports of Trainees who were absent in Training Classes.
Step-by-Step Quick Guide for TMS.
Steps to get the CDS Bridge working
Want to know whether one or more Training Classes be selected to view report on a Trainee’s certification records.
Want to see who is coming due for a Training.
Whether a Training Supervisor or Administrator publish results if he or she is not conducting any Training Classes.
I want to create a schedule for an individual
I want to create staff schedules.
I want to know if it is possible to directly assign the staff to a person supported
I want to know if scheduling more than 16 consecutive hours showing up as an error and not a warning
I want to know if we can assign staff breaks in a schedule and the procedure. I also want to know how I can exclude lunch hour or staff break or unpaid time from a schedule
I want to know if we can deactivate someone after creating a master or weekly schedule and whether they will show up when we view it
I want to know why I am not able to schedule a staff for more than 40 hours a week in Master Program Schedule
In a Weekly Program Schedule, is it possible to schedule a staff for more than 40 hours a week?
What is the difference between a Master Program Schedule and a Weekly Program Schedule?
While searching by title, Direct Support Professional does not fit into the search field on the Select Staff to Add page. Why?
How do I make a slot that spans over two weeks, for instance from Friday 11-00 PM to Saturday 7-30 AM when the week is defined from Saturday to Friday?
Copy Service Authorization for the same individual or another individual
I cannot upload Remittance 835 files. Why?
I need to update my Claims.
I want to add "Time In" and "Time Out" fields in the Billing Data Input section.
After entering billing data for an individual, when searching for service lines to add claim, no data is shown.
I want to change the Rate for a previously Paid Claim
Can I update Attendance data after Billing Data has been generated?
I want to delete Attendance record
Can I make changes to Attendance record after it has been Submitted for Billing?
I want to get billing data into a PDF
I want to know the status of the few Claims that I have submitted.
How to enter the services in the Service Authorization form without a dollar amount
How to generate Billing Data (on per day basis) for ISP?
How to print out a Residential Absence Report for a month in Therap?
How will claims and prior approvals be submitted when the date of service begins before the October 1 implementation of ICD-10 and ends afterwards?
I am unable to find any Billing records to create claims.
I want to know if the Service Authorization ‘End Date’ be set to blank.
I want to know the procedure of staff members entering Billing Data in the ‘Billing Data Input’ section.
I want to know what I can put in the Attendance Type field under the Billing segment.
I want to resubmit denied claims.
I want to void my Claims.
Is it possible to change Method of Data Collection of an approved Service Authorization from Billing Data Input to ISP Data?
Is it possible to generate Billing data for discontinued ISP Program?
The requirements for creating an ISP Program that will be used for Billing.
Updating Hab Plan, and changes in ISP Programs, does this affect Billing?
We have Time In-Time Out set as ‘No’, a clock with redbox with a 1 appears for some of our data. Why?
We want to change ISP Programs that we bill to a ‘Time Duration’ versus using the ‘Begin-End time’. Will this change affect any of our Service Authorizations and how billing is created?
What is the function of two sets of Begin Date and End Date in the Billing Data Input Search page?
Why am I getting the list of ‘Service Description (Code) or Attendance Type’ blank in the Attendance Data Input Search page?
Why am I not being able to update Attendance Data after it is submitted for billing?
Why are an Individual’s ISP Programs not showing up to be Linked to a Service Authorization?
Why do I keep getting the Attendance Data Input Search page, when I want to enter Attendance Data? How can I enter this information?
How do I bill for more than a specified number of units using Attendance module?
How do I create an Institutional Template Group?
How do I delete incorrect attendance entries that have already been approved?
How do I enable the ‘ Enable Tracking of Unit Rate Changes by Date Range’ option?
How do I generate Billing data for Individuals’ already discharged from Programs?
How do I make my claim frequency type as ‘Replacement’?
How do I update Billing Data after I have updated ISP Data?
How do I verify that Billing Data has been generated from Attendance Records?
State Specific FAQs
New Mexico Specific
Do we have to print out copies for each individual’s “books”?
If a provider is not “opting in” to use the Therap Medication Administration Record (MAR) module at this time, how frequently will they be required to update the Medication History section of the Individual Data Form (IDF)?
Can I update a comprehensive health assessment (CHAT) form ?
Do we have to enter all the people we serve or only those funded by DD Waiver?
The DD Waiver standards currently have certain requirements tied to HAT levels 4, 5 & 6 how will these requirements be applied under the e-CHAT levels of low, moderate and high?
The Health Passport Packet is now required.
North Dakota Specific
How can we get the Medicaid ID from MCI so we can complete the waiver slot request?
How can we work in an “active” authorization so that we can increase hours etc mid authorization period etc and start the work flow over?
How do I change the Primary Early Intervention Professional in Therap?
I have several pending PARs but they also have an activation date. So, do I go in and activate ones that I know were already active in ASSIST?
I was wondering about progress notes. I did not see anything in pending and was wondering if it pulled over?
I was working in Therap and lost my data (Progress Notes, IFSP). What happened?
Is there some way to indicate that a parent was unavailable for the IFSP meeting without a written report etc. Such as “other” option with a fillable blank?
There is no way to reopen a case.
When completing a Progress Note I click on “Done” and but then I lose my data.
When typing in an Administrative Note it is not saving after I enter type in the item and hit create. It says it is successfully created. However, when I go back the individual home page it does not show up as a pending Administrative Note.
Do we have an “initial” IFSP type and if so, where is it located?
Can I copy and paste from the Legacy QER just into a word document and start fresh new with progress notes? The new QER report would still have all services and I could enter the start dates as the same.
I can’t search for kids that the ID coordinator hasn’t assign to me in Therap yet. In ASSIST we could search all kids in our region
I did not find the school that I was looking for listed in the drop down for school district.
Are we still expected to complete the Word version of the Risk Assessment~Back Up plans in addition to the section in the IFSP in Therap?
Can I print envelopes from Therap?
Can we have the ROAP ID populated to the PDF print for QER, ISP, Authorizations, RCSP, Letters, IFSP, Case Actions, and Eligibility Summaries etc?
Can I activate a legacy IFSP or do I need to copy~paste that information to the pending Therap IFSP?
I am trying to complete a Case Plan and the second goal~outcome is no longer a goal so I want to delete it. I could change the first outcome but I cannot delete the second one.
I tried to activate the ISP and am required to list a start and end date for the PCSP. What dates am I to use?
My phone numbers are not correct in Therap. The cell phone listed for me is actually the Human Service Center fax number.
On the printed ISP is says Printed~Pending at the top. Looks odd.
Selecting a provider is difficult because not in alphabetical order etc.
The assigned ID provider drop box has every provider listed from across the state, even if they do not provide ID services.
The ISP needs a signature line for the individual consumer to sign.
There is no line for the DD Program Manager’s signature on the QER document.
There is no mechanism to delete an authorization
We would like to sort by individual name, DD Program Manager, region and date of birth.
When letters are printed they print both pages on Letterhead.
When the QER document pulls over it lists the outcomes in a random order such as 5,3,4,2,1. I did create 3 QER’s and all three printed over with the outcomes in random order.
When we put a new intake on for Infant Dev services we would do the case plan and then make it active and pend a new one so they could pull it over and work in the IFSP. How do we do it with the new system?
Who currently requires a PCSP in Therap?
How do we add individuals to the list of Evaluators?
I want to add T-Notes to T-Logs.
The definition of a T-Note. I want to know the reason behind the different colored blocks.
I want to check the task and want to know the process.
I want to find out who entered or updated a T-Task.
I want to know how long does a completed task remain on the list.
I want to know if I create a T-Task will it be viewed only by me or also by others in my agency.
I want to know if it is possible to create a T-Task just for myself so that it will not be viewed by others.
How do I make ‘Staff Schedule’ entries in Calendar?
I am unable to view staff scheduling entries on calendar for other staff members in the same program
How can I print the Therap Calendar?
How do I enter recurring appointments in the calendar?
How can I delete a recurring calendar entry?
I want to give different Time Inputs to multiple employees in the same Wage Report while working with Time Tracking.
I would like to “Select all” when we go to select records for calculation payroll.
Definition of Local Knowledge (LOC)
I want to backdate ISP Data entry as I did not have time to document ISP Data on an individual
Publish discontinued ISP Programs to Global ISP Template Library.
What does the field ‘External System Login ID’ refer to?
Which notification level should be selected for T-Log and GER
Deleting a Behavior Plan
I want to delete ISP (Data) Reports
I want to get notifications for high level GERs in my pager
Publishing an ISP Program form in Global ISP Template Library.
Difference between a plan and event
I want to know if it is possible to change the name of an approved ISP Program.
I want to know if it is possible to include both E-mail and Cell Phone as the notification sources.
Role required to import from or publish to the Global ISP Template Library.
I want to know if it is possible to enter data for an individual and to see more details about the Program.
I want to know whether I need to fill up all the fields under Numeric and Text Pager or Cell Phone sections while configuring User Notification Information.
I want to submit a BER that does not have enough information yet and needs to be updated later
Role required to view contents of Global ISP Template Library.
Update a Personal Finance Transaction
I want to know if it is possible to search for ISP Data forms by using the Form ID of ISP Programs.
I want to set up my notification profile to receive notification when a form (e.g. a seizures form) is submitted
Modifying a Behavior Plan that I entered.
Templates that can be publish from ISP Template Library in the Global ISP Template Library.
As an Administrator, I want to be notified when a New User Self Enrolls or when a User is locked out of his or her account
Enable the Global ISP Template Library application for my agency.
I want to know the purpose of ‘Editable Service Provider for data collection’ option on the ISP Program.
Saving the Behavior Events Report graph
I am unable to apply ISP Program Templates for a Linked Agency as an Oversight Agency user.
I want to configure Cell Phone and Pagers for User Notification Information.
I want to know the reason for acknowledging an ISP Program before data collection.
The list of behaviors in the past Interval Data Reports still has the behaviors that were removed in the latest update made to the Behavior Plan
I want to know the reason why I am not receiving my email notifications
I want to know the reason I cannot change scoring method of approved ISP Program.
Learn more about using the Global ISP Template Library.
The number of Behavior Plans that an Individual can have.
I want to receive a notification when a restraint event occurs
ISP Global Template Library
Unable to see any colors in the Behavior Plan.
I want to know when individuals are moved to another program do their ISP Programs also move to the new program or not.
Want to create reports for Behavior Event Records.
I want to know who has the rights to update ISP data.
Want to know the reason behind selecting program every time when creating Behavior Plans and entering Behavior Events.
I want to know who is authorized to edit ISP Data and what roles do they need in order to do so.
Want to know the reason behind why some behaviors or interventions missing from the plan I created.
I want to report on multiple ISP Programs for an individual
Want to view Behavior Event Record information in a daily or monthly basis using Event Summaries.
I would like to add comments to every task in an ISP
Want to view Behavior Event Records (BER) of one particular day.
I am unable to find ISP Program in Activity Tracking
Maximum file size for an attachment to the ISP Program
Seeing an ISP Program’s details when entering ISP Data
The ISP (Data) Reports are not showing Staff Comments
I Want To Know The Reason Behind The Witness Drop Down Showing An Empty List.
Viewing saved ISP Reports
It Gives An Error Message When I Go To Approve A GER Having Witness Reports.
Want to know the reason the report description field is blank in the exported PDF report.
Want to know the use of “Toggle Header” when entering new data in a program.
Fields that require an ISP Program be acknowledged again after the ISP Program is updated
After submitting my ISP report I am unable to edit what I wrote or add anything else in the same box
Applying an ISP Program Template to an individual
Create an Individual Service Plan or ISP Program
Data entered for a task using one scoring method becomes unavailable when a different scoring method is specified
How to print an ISP Acknowledgement Report
How to Print a Signature Sheet for ISP Data
I want to know the IPOP and Safeguards that are included in an ISP Plan.
I want to know the reason I cannot update certain fields on an ISP Program form.
Updating Hab Plan and changes in ISP Programs
I Cannot Access The Health Tracking Sections
I Have PCSPs For Individuals Who Do Not Need Them E.g., Receiving Only DD Program Management. How Do I Delete The PCSPs For These Folks
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