Here’s a couple things you’ll want to check:
- Make sure the person sending the message successfully sent the message by having them check to see if it’s in their sent items folder.
- If it is, make sure they sent it from normal mode not test mode (if they are in test mode and send an SComm, then you have to be in test mode to see it in your inbox).
- If you’re an agency Administrator, you may have 2 separate accounts (a regular one and perhaps one with a '-adm' suffix). So, if someone sends an SComm to your other account, you need to actually login to that account to see it.