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FAQs

General Event Reports


When I go to approve a GER having witness reports, it gives an error message 'This GER has unapproved Witness Form(s) which needs to be approved first'. Why?
If I choose the "Yes" option of "Internal Report Only" in a GER who sees or does not see the report?
Why does a submitted GER show up in return status?
Where am I able to put phone number for the witnesses in the Arizona state form?
Why do I keep getting the same report in my FirstPage even after approving?
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T-Logs


I need to acquire data from one T-Log and use it in another. How can I view multiple T-Logs at once?
Why do some unread T-Logs not appear in my first page count?
How can I record an event in the T-Log that occurred in the previous month?
I am receiving T-Log entries from programs I do not have roles for. Why?
Is there a simpler way to view inter-program T-Logs?
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Secure Communications


Can I add a signature to the bottom of my outgoing SComm messages?
How do I share a message with my colleagues in a secure way?
When replying to all, is there any way that one's own name can be automatically removed?
Why does the recipient list vary from message to message?
Does sender get notified when I press the 'I have read this message' button.
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Health Tracking


Where do deleted Medication Histories go? or How can I find deleted Health Tracking (HT) forms?
At section 2 of appointments page I cannot enter in a doctor's name
Is there a way for the staff working at different shifts to know what Health Tracking (HT) records have already been entered?
Some names misssing from the individual dropdown in Menses form.
How do I restrict medication changes to those who have super roles?
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