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9.1 FAQs

Page: Unable to find Linked Provider Users while composing SComm messages.
Page: Adding allergies that affect an Individual.
Page: Where to assign Reset Password Administrative Role to a User From
Page: The option to reset users' passwords is unavailable although I am an Administrator.
Page: How to Turn on SComm for Families and DDS Case Managers
Page: I'm a Therap Administrator and I forgot my login information.
Page: The option to create new Shared Contacts for an Individual is unavailable.
Page: The reasons behind my not finding my T-Log (shift note) entries or T-Logs that I wrote
Page: Assigning the 'Multi Provider SComm' Role to a user.
Page: Discharging an Individual from the system.
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Individual Data

Page: Adding phone numbers and addresses for contacts.
Page: I want to access existing forms of an Individual who is deceased or discharged from the agency
Page: I want to backdate ISP Data entry as I did not have time to document ISP Data on an Individual
Page: Unique fields in an Individual Data
Page: In the ISP Data entry form, there are multiple + signs under each task
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General Event Reports

Page: It gives an error message when I go to approve a GER having witness reports.
Page: I used the wrong Individual's name while creating a GER and want to remove it.
Page: The meaning of severity level in medication error and want to know how to measure the severity level in medication error.
Page: I submitted a GER and it showed up with a 'Returned' status.
Page: While reviewing a GER I want to see who is responsible for a med error.
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Page: Want to know a simpler way to view 'Inter Program' T-Logs.
Page: Want to know the reasons behind why my T-Logs get printed out without appropriate margins and if we can print linked (follow-up) T-Logs together.
Page: Want to edit the T-Log entries that have been submitted.
Page: Want to share the T-Logs that I created with other employees in my agency.
Page: Want to select a number of T-Log entries and either delete them or mark them as read without going through each and every one of them.
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Secure Communications

Page: Unable to find Linked Provider Users while composing SComm messages.
Page: Want to know if the sender gets notified when I press the 'I have read this message' button
Page: I want to add an attachment when composing an SComm message
Page: I want to know if it is possible to transfer SComm messages from one account to another
Page: I am unable to open an attached file and it asks me to convert the file
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Health Tracking

Page: When I enter a new Health Tracking form, whether other users are notified by an unread count (similar to GERs, T-Logs etc.) on their Dashboard.
Page: Want to access Consultation Forms.
Page: Height and Weight graph not displaying all the inserted data
Page: Want to update or edit a Health Care Report.
Page: I want to know if we enter the menses each day or only on the beginning and ending dates.
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