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FAQs

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9.1 FAQs

Page: I'm a Therap Administrator and I forgot my login information.
Page: I am an Administrator but I cannot find the option to reset users' passwords?
Page: Why can I not find T-Log (shift note) entries? or, Cannot find a T-Log that I wrote.
Page: How can I add allergies affecting an Individual?
Page: How do I turn on SComm for families and DDS Case Managers?
Page: Why cannot I view the GER counts on my Oversight Agency FirstPage?
Page: From where can I assign Reset Password Administrative Role to a user?
Page: How can I assign 'Multi Provider SComm' Role to a user?
Page: How to discharge an Individual who has been enrolled in a program?
Page: Why am I unable to find Linked Provider Users while composing SComm messages?
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Individual Data

Page: How do I change the primary and secondary contacts?
Page: What are the required fields on an Individual Data?
Page: How do I add or discharge an Individual from a Program?
Page: How do I change Provider Contacts on an EDF?
Page: We updated some information on the Individual Data but the information is not crossing over to the Emergency Data Form. Why?
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General Event Reports

Page: When and how can I delete a GER?
Page: As an Administrator at my agency how can I limit the types of events that users can see in a GER?
Page: I posted a General Event Report (GER) and my witness read the GER and marked it as reviewed. Now the staff member can't find the GER on FirstPage. How can my staff find the report?
Page: What validations are associated with the Critical Incident check box in the CT State forms?
Page: How do I select a witness in GER?
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T-Logs

Page: How do you Create T-Log Without an Individual?
Page: How can I edit the T-Log entries that have been submitted?
Page: Is there any way to select a number of T-Log entries and either delete them or mark them as read without going through each and every one of them?
Page: What are tlogs, Tlogs, or T-Logs?
Page: Can I print out an Individual's log on a monthly basis?
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Secure Communications

Page: Why am I receiving attachments in SComm messages that I do not have authorization to view?
Page: Why does the recipient list vary from message to message?
Page: Can I add a signature to the bottom of my outgoing SComm messages?
Page: While selecting recipients' name in Secure Communications, do I have to scroll down to the end of the list following the alphabetical order?
Page: People are sending me Secure Communication (SComm) messages but I am not getting them, why?
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Health Tracking

Page: Why do the Height and Weight graph not display all the data inserted?
Page: How do I restrict medication changes to those who have super roles?
Page: How to add more than one medication at a time for the same Individual?
Page: When searching for Health Tracking forms (Appointment, Medication History, among others), what do the DATE fields refer to?
Page: How can I access the old appointment reports?
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