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FAQs

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9.1 FAQs

Page: How do I turn on SComm for families and DDS Case Managers?
Page: Why am I unable to search the T-Log entries which was created a month ago if I select the Read Status as ‘Read ’or ‘Unread’?
Page: How can I assign 'Multi Provider SComm' Role to a user?
Page: Why cannot I create new Shared Contacts for an Individual?
Page: I am an Administrator but I cannot find the option to reset users' passwords?
Page: Why am I unable to find Linked Provider Users while composing SComm messages?
Page: Why can I not find T-Log (shift note) entries? or, Cannot find a T-Log that I wrote.
Page: From where can I assign Reset Password Administrative Role to a user?
Page: I'm a Therap Administrator and I forgot my login information.
Page: How to discharge an Individual from the system?
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Individual Data

Page: Roles for the IPOP module and the access privileges granted to the user assigned the role.
Page: Create Individual Data forms without the admission dates for Individuals.
Page: Cannot update Individual Data although having 'Individual' role.
Page: Attaching a photo to an Individual Data form.
Page: Filing a form or report for an Individual even though the Individual Data has not been completed.
Showing first 5 of 66 results

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General Event Reports

Page: Why do I keep getting the same report in my FirstPage even after approving?
Page: I have an incorrect event date on a GER. Is there a way for me to change it?
Page: Why can't I print report in PDF once it is approved?
Page: Why can't I find any results based on my search for GER?
Page: As an Administrator at my agency how can I limit the types of events that users can see in a GER?
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T-Logs

Page: I realized that there is a character limit in T-Log entries. What can be done if we have a lengthy T-Log entry?
Page: How can I print T-Logs for several Individuals at once?
Page: When can I create a T-log without assigning an Individual?
Page: When I logged in, I was notified I had Medium and Low T-Logs to review. After I read the Medium T-Logs, the notification disappeared for the Low T-Logs. When I did a search, they show up as unread. Why?
Page: It appears that when I want to make an entry into the calendar my time zone is correct, but when I want to make a new T-Log entry the time zone is different. How can I change this?
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Secure Communications

Page: Is it possible to send Health Tracking forms via SComm?
Page: I want to add a signature at the bottom of my outgoing SComm messages
Page: What happens when a user is assigned the 'Limited SComm' role?
Page: I want to save a message in SComm
Page: Why does the recipient list vary from message to message?
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Health Tracking

Page: How can I add medication to the Health Tracking module in the Medication History section?
Page: Do you enter the menses each day or only on the beginning and ending dates?
Page: How to add more than one medication at a time for the same Individual?
Page: The Due and Overdue Medications report is not showing all the due and overdue medications.
Page: I cannot access the Health Tracking sections.
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FAQ by Category
  • Last Updated: Sep 19, 2011