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FAQs

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9.1 FAQs

Page: What is Oversight Agency and Linked Provider?
Page: How do I turn on SComm for families and DDS Case Managers?
Page: Why can I not find T-Log (shift note) entries? or, Cannot find a T-Log that I wrote.
Page: Why am I unable to find Linked Provider Users while composing SComm messages?
Page: Why am I unable to search the T-Log entries which was created a month ago if I select the Read Status as ‘Read ’or ‘Unread’?
Page: I'm a Therap Administrator and I forgot my login information.
Page: Why am I unable to find the list of Provider Administrators while composing SComm messages?
Page: How to discharge an Individual who has been enrolled in a program?
Page: I am an Administrator but I cannot find the option to reset users' passwords?
Page: How can I add allergies affecting an Individual?
Showing first 10 of 14 results

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Individual Data

Page: Why do I need to enter the admission date twice?
Page: How do I add or discharge an Individual from a Program?
Page: Is the 'Contact' section of ID intended for guardian contact information or agency contact information?
Page: How can I add phone numbers and addresses for contacts?
Page: What are the roles for the IPOP module? How do they work?
Showing first 5 of 62 results

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General Event Reports

Page: I had previously reviewed and approved an incident report. Why was it sent to me again?
Page: What validations are associated with the Critical Incident check box in the CT State forms?
Page: Why won't approved GERs show up on my FirstPage as a count, like all the other GER forms?
Page: Why do I keep getting the same report in my FirstPage even after approving?
Page: How can I include comments for the submitter when returning a General Event Report?
Showing first 5 of 75 results

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T-Logs

Page: Who can view the T-Log without an individual I just created?
Page: My T-logs are listed from newest entered to the oldest, I would like to know if I can change this so that when I read my logs it makes more sense and is easy to click the 'mark as read and go to next' button and read them in order.
Page: Is there any way to select a number of T-Log entries and either delete them or mark them as read without going through each and every one of them?
Page: Why can I not find T-Log (shift note) entries? or, Cannot find a T-Log that I wrote.
Page: Can I add follow-up to a T-log not created by me?
Showing first 5 of 44 results

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Secure Communications

Page: Can Therap Customer Support send a message to any user via SComm?
Page: When I open ‘word’ attachment, what I get looks like code.
Page: How do I read attachments in SComm?
Page: Can I add a signature to the bottom of my outgoing SComm messages?
Page: Is it possible to send Health Tracking forms via SComm?
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Health Tracking

Page: How can I access the old appointment reports?
Page: Why do the Height and Weight graph not display all the data inserted?
Page: Where do deleted Medication Histories go? or How can I find deleted Health Tracking (HT) forms?
Page: How to add more than one medication at a time for the same Individual?
Page: How can I view all current medications?
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